30-Day "No Questions Asked" Refund Policy.
We want you to love everything that you purchase from K.Hollis Jewelers so we provide a 30-day "no questions asked" refund policy. If you are not 100% satisfied with your purchase, we will make it 100% right, exchange it for something else, give you a store credit or refund your money.
Our 30-day guarantee excludes damaged merchandise, custom designed merchandise, special order jewelry and items engraved with personalized information, but rest assured that we will always do everything possible to make sure you are 100% happy with everything that you purchase at K.Hollis Jewelers.
After 30 days, customers will receive refunds as store credit only for items returned that have not been worn and have not been damaged. Refunds will not be given for items after 60 days.
Our Quality Guarantee.
We stand behind the quality and workmanship of everything we sell and everything we repair. We insist that our vendors stand behind their products or we simply won't carry their products at K.Hollis Jewelers. This means that you can be confident that if we ever encounter a problem with the quality of a product or a repair sold at K.Hollis Jewelers, we'll fix it or replace it.
Our Price Match Guarantee.
If you find the same item elsewhere at a lower price - we will match that price.
For twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. We will repair or replace your mounting without charge if any defects are found during this period.
Free Lifetime Cleaning and Inspections.
Bring your diamond or color gemstone jewelry into K.Hollis Jewelers as often as you wish for free professional cleaning and inspection.
Disclaimer: If repairs or modifications to your jewelry are attempted by someone other than K.Hollis Jewelers during the warranty period, any warranties or guarantees provided by K.Hollis Jewelers are void.