FAQ

Yes! At K. Hollis Jewelers in Batavia, IL, we provide expert on-site jewelry repairs. From ring resizing and chain soldering to stone tightening and clasp replacement, most repairs are handled right here in our store by our skilled jewelers. Stop in for a complimentary evaluation.

Standard repairs typically take 10-14 days, but some can be completed faster. More complex work or custom repairs may take longer. We’ll provide an estimated timeline when you drop off your item. If you have a specific date you need something done by, we will do our best to work with your timeline.

Yes, we do change watch batteries. We accept walk-ins, and your battery will be changed on-site. The time of service varies based on how busy we are when you come in. Our experienced team will get your watch ticking again, often within the same visit.

Yes, we offer professional ring resizing for most styles, including engagement rings and wedding bands. If you are unsure whether or not your ring can be resized, bring it in and our incredible on-site jewelers will provide their expert opinion. Our jewelers perform precise sizing work in-house to ensure a perfect fit and long-lasting durability.

We repair most types of fine jewelry, including rings, bracelets, necklaces, earrings, and watches. Our services cover gold, platinum, silver, and select fashion pieces. If you’re unsure whether your item can be repaired, bring it in—we’ll take a look and provide expert advice.

We offer battery replacements, band sizing, and basic repairs for watches. While we don’t service mechanical movements, we’re happy to evaluate your watch and advise you on the best next steps. We are able to send watches off site for most other repairs with the additional charge of shipping.

Absolutely. Whether it’s a diamond, gemstone, or accent stone, we can replace missing stones in most settings. We’ll match the stone’s size and quality for a seamless repair.

We do! Bring in your gold, diamonds, gemstones, or estate jewelry for an in-person evaluation. The length of time it will take for our jewelers to evaluate your jewelry will vary based on how busy we are and the amount of jewelry you bring in. If your item meets our criteria, we’ll make a fair offer on the spot. Trade in for cash or store credit—your choice!

Wear Avoid wearing fine jewelry when performing manual labor tasks, such as yard work or labor that would stress your jewelry.Household chores, like doing the dishes, are potentially harmful to your engagement ring in that film can accumulate and distort the color or reduce the shimmer of your diamond, gold, or platinum. Removing your engagement ring before participating in sporting activities is always a good idea. Try not to wear your platinum, gold, or diamond ring in swimming pools. Over some time, chlorine could damage the ring's makeup. Cleaning Regular cleaning of your engagement ring will keep it looking great. There are no exact time frames to follow when defining "regularly." Anywhere from 2-4 times a year, depending on wear, should be sufficient. Our customers are welcome to stop in at any time for a free cleaning and inspection. Storage To best protect your jewelry when it is not worn, separate it from other jewelry. (Use different compartments within your jewelry box.) Ideally, wrap each piece in velvet, paper, or silk - small plastic bags can also help protect each piece of jewelry. Be aware that jewelry can scratch other jewelry. A diamond can easily scratch a gold ring, platinum ring, or almost any gemstone. For silver jewelry, consider storing it in a tarnish-resistant plastic bag. This will not only protect the jewelry against scratches but will also keep it looking its best. Annual Inspection We recommend an annual checkup for your ring. Bring your wedding, engagement, and/or anniversary bands to us, and we'll be happy to inspect them and let you know if any potential issues need attention. We'll check the prongs to ensure that your stones are secure, inspect the ring for scratches, and recommend solutions to any immediate or potential problems.

No appointment is necessary. Simply stop by during store hours, and a team member will be happy to assist you.

Yes, and we recommend it! Regular cleanings and inspections help prevent damage and prolong the life of your jewelry. Stop in anytime for a complimentary cleaning and expert check-up.

Yes. For repairs, appraisals, or trade-ins, you’re welcome to drop off your jewelry so our team can carefully evaluate each piece. We’ll contact you with next steps and options—no pressure, no obligation.

Yes! Our custom design services can transform outdated or unworn jewelry into something fresh and meaningful. Whether you want to repurpose heirloom stones or start from scratch, we’ll walk you through the process with expert guidance.

We offer engagement rings at a wide variety of price points. Our team is dedicated to you—not a commission—and we pride ourselves on working within your budget to bring your dream ring to life. Lab-grown diamond rings typically start around $2,000, while mined diamond options vary depending on size and quality. No matter your price point, we’ll help you explore the possibilities and create something beautiful and meaningful.

Absolutely! We specialize in custom engagement rings, from selecting your diamond to creating a design that fits your story. Whether you bring in your own ideas or start from scratch, we’ll help bring your vision to life. We offer in-store consultations, CAD design services, and expert stone setting—all tailored to your preferences and budget.

Custom engagement rings typically take 4–12 weeks, depending on the complexity of the design and materials used. Customizing an existing design is quicker than creating a ring completely from scratch. We’ll walk you through the process, set clear expectations, and keep you updated every step of the way.

We do. Whether you’re building a custom ring or looking for a diamond investment, we carry and source loose diamonds in a wide range of shapes and sizes.

We offer engagement rings at a wide variety of price points. Our team is dedicated to you—not a commission—and we pride ourselves on working within your budget to bring your dream ring to life. Lab-grown diamond rings typically start around $2,000, while mined diamond options vary depending on size and quality. No matter your price point, we’ll help you explore the possibilities and create something beautiful and meaningful.

Absolutely! From heirloom redesigns to brand-new creations, our team will work with you to bring your vision to life. We offer in-store consultations, CAD design services, and expert stone setting—all tailored to your preferences and budget.

Yes! At K. Hollis, you’re not limited to what’s in the case. We offer access to a large selection of lab-grown and natural diamonds in a range of cuts, sizes, and price points. Our team will help you compare options so you get the perfect diamond at the right price

Yes! At K. Hollis, you’re not limited to what’s in the case. We offer access to a large selection of lab-grown and natural diamonds in a range of cuts, sizes, and price points. Our team will help you compare options so you get the perfect diamond at the right price.

Yes! We offer redesign services if your style evolves or if you'd like to celebrate a milestone. Whether you’re upgrading a center stone or completely reimagining your ring, we’ll help you create something new using the elements you love.

Yes! We offer custom engraving for engagement rings and wedding bands. It’s a great way to add a personal message or meaningful date to your piece.

Not at all. Walk-ins are always welcome, but if you’d like a more personalized experience or want to explore custom options, we recommend scheduling a consultation. To schedule a consultation you may call or text us at 630-879-8003.

Not at all. Walk-ins are always welcome, but if you’d like a more personalized experience or want to explore custom options, we recommend scheduling a consultation. To schedule a consultation you may call or text us at 630-879-8003.

Yes! We carry a wide variety of wedding bands for both men and women in an array of styles, metals, and price points. From classic gold bands to diamond, mixed metal, and custom styles—we have something for everyone.

Absolutely. Whether you’re creating a matching set or designing a band to complement an existing ring, our team will help you customize or create the perfect piece. We offer both in-house and CAD custom design options to ensure your vision becomes reality.

Pricing can vary depending on the design, metal, and stone choices. While our wedding bands typically start at $500, that doesn’t mean we can’t work with a different budget. We’ll guide you through all your options and help you find something meaningful and beautiful—whatever your price point may be.

Yes! Whether you purchased your engagement ring from us or elsewhere, we can help you find or create a wedding band that complements it perfectly. We can design around unique shapes, settings, or even heirloom rings.

Custom wedding bands usually take 4-12 weeks depending on the design complexity. Customizing an existing design is faster than starting from scratch. If you’re working on a tight timeline, let us know—we’ll do our best to accommodate.

While walk-ins are welcome, we recommend scheduling a consultation for custom projects. This ensures we can give you our full attention and have the right team members available to help guide your design journey. Call or text us to schedule an appointment with one of our design experts at 630-879-8003.

It starts with a conversation. We’ll sit down with you to understand your vision, your budget, and the story behind your jewelry. From there, we may sketch designs or collaborate with our CAD (computer-aided design) expert to bring your ideas to life. Once approved, your piece will be crafted with care by our in-house jewelers or trusted design partners. Book a consultation today—call or text us at 630-879-8003!

The timeline depends on the complexity of the design. Customizing an existing piece or modifying a design may take as little as 3–4 weeks, while full custom designs from scratch can take 8–12 weeks. We'll walk you through the expected timeframe and keep you updated every step of the way.

Absolutely! Whether it’s a piece you’ve outgrown or a family heirloom that doesn’t fit your style, our team can help you transform it into something fresh and meaningful. From subtle updates to complete redesigns, we’ll guide you through every option using your existing stones, metal, or both.

Yes! Many of our customers bring in stones or gold from jewelry they already own. We’ll evaluate your materials to make sure they’re suitable for reuse, and then incorporate them into your new design. It’s a wonderful way to keep sentimental value while updating your style.

Yes! We offer both machine and hand engraving to personalize your piece—whether it’s a meaningful date, name, initials, or a short message. We’ll help you choose the right font and placement to make it perfect. We do most of our engravings in-store. Some more complex engravings will be sent out to our trusted design partner.

Nope! Your consultation is completely free. We believe in giving you the information you need to decide if a custom project is right for you—no pressure, no obligation.

Yes! Lab-grown diamonds are physically, chemically, and optically identical to mined diamonds. The only difference is their origin—lab diamonds are grown in controlled environments, while mined diamonds form naturally over billions of years. Both are durable, beautiful, and available at K. Hollis Jewelers.

Lab-grown diamonds typically cost less upfront but may not hold resale value the same way mined diamonds do. That said, we believe the best value is in finding a diamond that fits your budget, lifestyle, and love story—whether lab-grown or mined.

Optically, their sparkle is indistinguishable. Physically, their shape is the same. Chemically, both are 100% carbon. Lab-grown diamonds are created under the same conditions as mined diamonds, but in a chamber over about a month, speeding up the natural process.

Mined diamonds come from the earth and are prized for their natural origin and rarity. Lab-grown diamonds are made using advanced technology that mimics the earth’s process, resulting in diamonds that are identical in structure but often lower in cost. Not sure which is right for you? We’ll walk you through the pros and cons of each so you can make an informed choice.

Great question! A lab-grown diamond is a real diamond with the same chemical and optical properties as a mined diamond. A diamond simulant—like cubic zirconia or moissanite—only looks similar but is made of different materials. Simulants aren’t as durable and don’t sparkle the same way as a true diamond.

Yes! Lab-grown diamonds are cut and polished just like mined diamonds, so you’ll find them in every popular shape—round, oval, cushion, emerald, and more. They also come in a wide range of carat weights to suit your preferences and budget.

Lab-grown diamonds are required to have a laser inscription on the girdle—visible under magnification. At K. Hollis Jewelers, we use high-end diamond testing equipment that can distinguish lab-grown from mined diamonds, so you always know exactly what you're buying.

Absolutely. Lab-grown diamonds are real diamonds and make meaningful heirlooms—just like mined diamonds. The decision often comes down to personal values, sentiment, and budget.

The ONLY diamond certificate that you can trust is a GIA certificate. There are dozens of organizations that grade diamonds and produce grading certificates. Be warned that many of the grades on certificates other than a GIA certificate are inaccurate. You can end up paying too much for a diamond that is something other than what it says it is on the certificate.

Do some online shopping with reputable jewelers to get an idea of what diamonds should cost, but keep a couple of essential things in mind - not all diamonds you find on the internet are what they appear to be. Many of them are not available. The look of a diamond is the result of how light reflects and exits from the top of the stone, so it is important to see the stone in person. Consider disregarding diamonds that are significantly cheaper than the average - just like anything else, something that looks too good to be true probably is.

Shop with a jeweler that values your needs. A jeweler interested in helping you buy the right diamond will be happy to bring additional diamonds into their store (usually within a day or two) if they need the perfect diamond in stock. Except for unusual sizes, shapes, or other characteristics, diamonds are not as rare as most in the jewelry business would have you believe. Additionally, work with a jeweler you can trust and that will be there for you after the sale. Buying a diamond, choosing a setting, and setting the stones should be enjoyable, not a pressure-filled, agonizing task. Find someone you enjoy working with and are interested in a long-term relationship, not just a one-time sale.

Begin with a budget and ask your jeweler to show you diamonds within that range. Focus on shape and size first, then compare diamonds with different color, cut, and clarity grades. One diamond will often stand out, and it won't always be the most expensive one.

Yes! We purchase gold in all forms—whether it’s broken, out of style, or just something you no longer wear. From single earrings and outdated chains to estate pieces and class rings, your gold still holds value. Bring it in during store hours and we’ll evaluate it for free—no appointment necessary. For large amounts of gold, we may need extra time to evaluate for an offer.

We accept yellow, white, and rose gold in a variety of karats, including 10K, 14K, 18K, and higher. Not sure what you have? Look for a stamp near the clasp or inside the band—or just bring it in and we’ll identify it for you.

Our expert team carefully weighs and evaluates your gold based on purity, weight, and current market value. We’ll walk you through the process so you understand your offer. You can choose to receive immediate payment or opt for store credit to use toward a purchase or custom design.

Yes! We often run limited-time bonus promotions on gold trade-ins when gold prices are on the rise. Check our website or contact us to find out our current offers.

Absolutely. Many of our customers choose to apply their gold’s value toward a new piece of jewelry or a custom redesign. We’ll help you explore all your options—whether you're looking to treat yourself or create something new.

Yes, we purchase loose diamonds and diamond jewelry, including engagement rings, earrings, and estate pieces. Our team will assess the cut, clarity, color, and carat weight to make you a fair offer.

We do! We're always looking for unique, well-maintained estate pieces with timeless style and character. Each item is evaluated carefully for condition, craftsmanship, and resale potential.

No appointment is required—just bring your items in during business hours. In many cases, we may ask to keep your items for a short time to allow our experts to thoroughly assess them. Once complete, we’ll contact you with a no-pressure offer.

There’s absolutely no obligation. If you choose not to accept our offer, we’ll return your jewelry promptly and at no cost. We’re here to help you make the best decision for you.

We currently carry: • Mariana • Kendra Scott • Ti Sento • Ania Haie • Bering Watches • Glock Precision Watches ...and more!

Yes! We offer both lab-grown and earth-mined diamonds in various shapes, sizes, and price points. Our team is happy to explain the differences and help you choose the best diamond for your style and budget—with no pressure.

At K. Hollis Jewelers, we offer a diverse selection of fine, estate, and fashion jewelry. Our cases feature lab-grown and mined diamonds, colorful gemstones, gold classics, and exclusive collections like our Bare Brilliance setting. We also carry pre-owned estate jewelry with timeless character and affordable fashion pieces from top designers.

Fine jewelry includes pieces made with precious metals and genuine diamonds or gemstones—perfect for everyday wear or special occasions. Fashion jewelry is stylish, affordable, and often trend-driven, made from non-precious materials. Estate jewelry refers to previously owned pieces—often vintage or antique—that we’ve professionally cleaned, polished and inspected.

While we don’t sell online, you can preview some of our collections on our website. Our inventory changes frequently, so the best way to explore everything is by visiting our Batavia showroom. Our team is always ready to help you find something special.

Yes! We have many catalogs for you to choose jewelry from. We can also special order jewelry from any of the designers we carry.

Yes! We offer a variety of birthstone jewelry, including rings, pendants, and earrings in both modern and traditional styles. These make thoughtful gifts for birthdays, anniversaries, and special occasions. We carry birthstone jewelry in our fine and fashion selections.

We offer some men's jewelry in-store and a large selection ready to order. We carry men's wedding bands, watches, chains, and some fashion jewelry.

No, we no longer carry Pandora jewelry.

Our boutique is all about fun-to-fine fashion you can actually wear. We carry a curated selection of versatile, comfortable, and stylish pieces—everything from jeans and dresses to everyday tops and jackets. You’ll also find seasonal accessories, handbags, and best-selling essentials like Magic Pants and layering staples.

We carry a range of brands, and sizing may vary slightly by item. We do our best to carry fit friendly fashion with options that are stretchy and size inclusive. Our staff is happy to help you try things on, offer suggestions, and recommend fits based on your style and comfort. We’re always here to help you find something that makes you feel confident and fabulous.

Yes! We encourage it. Whether you're browsing solo or shopping with friends, you're welcome to try on anything in our boutique. Our team is happy to assist with sizing, styling tips, or pairing jewelry with your outfit.

We update our boutique selection frequently with new pieces arriving a few times a month—especially during seasonal transitions. Follow us on Instagram or join our email list to get first dibs on fresh styles, and must-have looks.

Most boutique items can be exchanged or returned for store credit within 15 days, provided they are unworn and in original condition with tags attached. Clearance items and special orders are final sale. We want you to love what you take home—if something doesn’t work, let us help make it right.

We’re not your typical jewelry store. At K. Hollis, we offer a welcoming, no-pressure environment with expert guidance, unique collections, and in-house services—all under one roof. Plus, our boutique and wine bar make your visit something to remember.

Nope! You're always welcome to walk in during business hours. If you’d like one-on-one time with a jeweler or want to discuss custom design, we recommend scheduling a consultation. To schedule a consultation call or text us at 630-879-8003.

Yes! We’re located in Batavia, IL—just minutes from Geneva, St. Charles, North Aurora, and surrounding suburbs. Many of our loyal customers come from all over the Fox Valley area for our service and selection.

K. Hollis Jewelers is your trusted local spot for gold trade-ins. We offer top-dollar payouts and limited-time bonuses when you choose store credit. Not sure if your gold is real? We’ll check it for free.

You will likely need a jewelry and gemstone appraisal to add a rider for more coverage on your homeowner’s insurance or a new policy specifically for your jewelry pieces. Jewelry items insured through a rider on your homeowner's or renter's policy usually don’t appreciate them, so it’s a good idea to have your items reappraised every three to five years. Otherwise, if you have the misfortune of damaging or losing an item whose market value has increased, you may be stuck with a replacement value that may not cover the repair or replacement cost. You also want to ask prospective insurers if they ever depreciate the values of insured items and on what basis. In this situation, you’ll want to avoid paying premiums for items based on outdated values higher than the current market value.

Walk-ins are always welcome, but please note that appraisals are not completed on the spot. You’re welcome to stop by anytime to drop off your jewelry, and our certified gemologist will complete the evaluation within two weeks. This allows us to give your pieces the time and attention they deserve. If you need your appraisal completed sooner—especially for insurance or estate purposes—we recommend calling ahead so we can accommodate your timeline.

Call or text us for the most current cost. We offer discounts for multiple appraisals!

Yes, we do! At K. Hollis Jewelers, we provide professional appraisals for insurance, estate planning, resale, or personal records. Appraisals are performed by our certified gemologist with 40 years of extensive industry experience.

Each appraisal includes a detailed written report describing your item’s materials, gemstones, and craftsmanship, along with high-resolution photographs and a current retail replacement value.

Yes! If your jewelry was previously appraised but needs an update due to market changes or insurance requirements, we can re-evaluate and provide a new value based on today’s standards.

Yes! While we don’t sell insurance directly, we partner with Luxsurance, powered by Jewelers Mutual Group, to offer comprehensive coverage tailored specifically for jewelry. It’s a great alternative to standard homeowner’s policies—offering protection against loss, theft, and damage with unmatched reliability. We’ll also provide everything you need to insure your jewelry, including detailed appraisals. Not sure where to start? We’re happy to guide you through the process and answer any questions along the way.

Some policies may be “all risk,” meaning they cover a wide range of incidents. Other policies only cover “Named risk” that only cover specific incidents. So make sure you know what kind of losses are covered, so you don't have a nasty surprise if something unusual happens to your jewelry. Some policies cover damage, loss, and theft as the most common risks, but other things like “mysterious disappearance” are covered. For example, suppose your insured items turn up missing, and you have no idea how that happened many or even when it happened. In that case, your insurer could consider that a mysterious disappearance instead of a theft. If your policy excludes mysterious disappearances, you won’t be covered. Some other situations to consider are things like you are covered if you loan your jewelry to a friend or child and the pieces are lost or damaged or if your jewelry consists of pairs or sets (such as earrings, wedding bands, or other ensembles) will your policy replace the entire set if one item is lost or damaged.

Typically, unless your policy specifies otherwise, your insurer will choose the jeweler for replacements or repairs. Insurers leverage volume buying power to reduce costs. However, some jewelry-specific insurers, like Jewelers Mutual, allow you to choose your jeweler. It's beneficial to compare the cost of adding a rider to your homeowner's or renter's insurance versus getting a policy from a specialized insurer like Jewelers Mutual. For more information, visit www.jewelersmutual.com/Personal-Jewelry-Insurance.

Cash value insurance is a more expensive and uncommon option for riders but will give you the most flexibility to choose how your pieces are repaired or replaced. If you’ve insured an item and are paying a premium based on its replacement value, you will likely not get the replacement value in cash. If your policy has a cash-out option, it will probably be significantly less than the replacement value. Click here to get your jewelry insured.

The timeline for an appraisal can vary based on how busy we are and the complexity of the item. For example, appraising a vintage pocket watch may take longer than evaluating a wedding ring. Standard appraisals are typically completed within 10-14 days. For larger collections or more intricate pieces, we’ll provide a personalized timeline at drop-off.

Absolutely. All jewelry stays securely in our store. Our appraisal process is handled with the utmost care and professionalism by trusted staff.

1. Application: Applying for a retail credit card is easy, whether in-store or online. 2. Approval: Your credit score determines whether you're approved, usually within minutes. 3. Credit Limit: If approved, you'll get a credit limit for your account. 4. Special Financing: We offer various financing options, for example, 6-months no interest or 12-months with equal payments at a lower interest rate than regular credit cards. 5. Purchase: Once approved, you can use your new credit card to make your purchase. Click here for more information and to apply online today!

Financing is an option for nearly any jewelry purchase, but we notice it's particularly popular for buying engagement rings. There are several reasons for this, but often it's because the customer is eager to propose before they've saved up enough for the ring. We totally understand that feeling.

Layaway plans allow you to spread payments over time with no interest or fees, but you can only take the jewelry home once it's fully paid. Other options include getting help from family, using home equity loans, or regular credit cards.