Question 1

Do you offer on-site jewelry repair?

Accepted Answer

Yes! At K. Hollis Jewelers in Batavia, IL, we provide expert on-site jewelry repairs. From ring resizing and chain soldering to stone tightening and clasp replacement, most repairs are handled right here in our store by our skilled jewelers. Stop in for a complimentary evaluation.

Question 2

How long does a typical jewelry repair take?

Accepted Answer

Standard repairs typically take 10-14 days, but some can be completed faster. More complex work or custom repairs may take longer. We’ll provide an estimated timeline when you drop off your item. If you have a specific date you need something done by, we will do our best to work with your timeline.

Question 3

Do you change watch batteries?

Accepted Answer

Yes, we do change watch batteries. We accept walk-ins, and your battery will be changed on-site. The time of service varies based on how busy we are when you come in. Our experienced team will get your watch ticking again, often within the same visit.

Question 4

Can you resize rings?

Accepted Answer

Yes, we offer professional ring resizing for most styles, including engagement rings and wedding bands. If you are unsure whether or not your ring can be resized, bring it in and our incredible on-site jewelers will provide their expert opinion. Our jewelers perform precise sizing work in-house to ensure a perfect fit and long-lasting durability.

Question 5

What types of jewelry can you repair?

Accepted Answer

We repair most types of fine jewelry, including rings, bracelets, necklaces, earrings, and watches. Our services cover gold, platinum, silver, and select fashion pieces. If you’re unsure whether your item can be repaired, bring it in—we’ll take a look and provide expert advice.

Question 6

Do you repair watches?

Accepted Answer

We offer battery replacements, band sizing, and basic repairs for watches. While we don’t service mechanical movements, we’re happy to evaluate your watch and advise you on the best next steps. We are able to send watches off site for most other repairs with the additional charge of shipping.

Question 7

Can you replace missing stones?

Accepted Answer

Absolutely. Whether it’s a diamond, gemstone, or accent stone, we can replace missing stones in most settings. We’ll match the stone’s size and quality for a seamless repair.

Question 8

Do you buy gold, diamonds, gemstones, or estate jewelry?

Accepted Answer

We do! Bring in your gold, diamonds, gemstones, or estate jewelry for an in-person evaluation. The length of time it will take for our jewelers to evaluate your jewelry will vary based on how busy we are and the amount of jewelry you bring in. If your item meets our criteria, we’ll make a fair offer on the spot. Trade in for cash or store credit—your choice!

Question 9

How do I care for my fine jewelry to avoid needing services or repairs?

Accepted Answer

Wear
Avoid wearing fine jewelry when performing manual labor tasks, such as yard work or labor that would stress your jewelry.Household chores, like doing the dishes, are potentially harmful to your engagement ring in that film can accumulate and distort the color or reduce the shimmer of your diamond, gold, or platinum. Removing your engagement ring before participating in sporting activities is always a good idea. Try not to wear your platinum, gold, or diamond ring in swimming pools. Over some time, chlorine could damage the ring's makeup.

Cleaning
Regular cleaning of your engagement ring will keep it looking great. There are no exact time frames to follow when defining "regularly." Anywhere from 2-4 times a year, depending on wear, should be sufficient. Our customers are welcome to stop in at any time for a free cleaning and inspection.

Storage
To best protect your jewelry when it is not worn, separate it from other jewelry. (Use different compartments within your jewelry box.) Ideally, wrap each piece in velvet, paper, or silk - small plastic bags can also help protect each piece of jewelry. Be aware that jewelry can scratch other jewelry. A diamond can easily scratch a gold ring, platinum ring, or almost any gemstone. For silver jewelry, consider storing it in a tarnish-resistant plastic bag. This will not only protect the jewelry against scratches but will also keep it looking its best.

Annual Inspection
We recommend an annual checkup for your ring. Bring your wedding, engagement, and/or anniversary bands to us, and we'll be happy to inspect them and let you know if any potential issues need attention. We'll check the prongs to ensure that your stones are secure, inspect the ring for scratches, and recommend solutions to any immediate or potential problems.

Question 10

Do I need an appointment for jewelry repairs?

Accepted Answer

No appointment is necessary. Simply stop by during store hours, and a team member will be happy to assist you.

Question 11

Do you offer jewelry cleaning and inspections?

Accepted Answer

Yes, and we recommend it! Regular cleanings and inspections help prevent damage and prolong the life of your jewelry. Stop in anytime for a complimentary cleaning and expert check-up.

Question 12

Can I drop off my jewelry for evaluation?

Accepted Answer

Yes. For repairs, appraisals, or trade-ins, you’re welcome to drop off your jewelry so our team can carefully evaluate each piece. We’ll contact you with next steps and options—no pressure, no obligation.

Question 13

Can you redesign my old jewelry?

Accepted Answer

Yes! Our custom design services can transform outdated or unworn jewelry into something fresh and meaningful. Whether you want to repurpose heirloom stones or start from scratch, we’ll walk you through the process with expert guidance.

FAQ