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Our Commitment
At K. Hollis Jewelers, we stand behind every piece we sell and every repair we perform. Building a customer relationship that lasts is far more important to us than any single transaction.
If an issue arises, we will take the time to listen, assess the situation, and do everything within reason to make it right.
Repair Guarantee
We stand behind our repair workmanship for 90 days from the original repair completion date. If an issue results from the work we performed, we will correct it at no charge.
To make a claim:
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Bring the item and your original repair receipt to K. Hollis Jewelers.
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Our team will inspect the piece to determine the cause of the issue.
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If the issue is related to our workmanship, we will correct it at no cost to you.
Product Guarantee
If an item purchased from K. Hollis Jewelers has a manufacturer defect within 90 days of purchase, we will work with you to make it right.
Depending on the item and nature of the defect, the resolution may include:
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Repair: We will have the item repaired at no cost to you.
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Replacement: We will replace the item with the same or a comparable piece.
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Refund: We will refund the original purchase price.
What Our Guarantees Don't Cover
Our repair and product guarantees do not cover:
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Normal wear and tear, including prong wear, fading of finishes or plating, and chain stretching over time
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Damage caused by accidents, misuse, or improper care
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Loss or theft
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Items that have been altered, resized, or repaired by another jeweler after purchase.
Have a question or concern about a piece of jewelry or a repair? Bring it to K. Hollis Jewelers so our team can take a look and help determine the best next step.